| Q. |
How do I locate my account number? |
| A. |
Your
account number is the last set of numbers beneath your address.
See below |
|
|
 |
| Q. |
How do I notify you of a change in my address?
|
| A. |
You can
change your address online by clicking
here.
|
|
| Q. |
How do I get a replacement of a missed or damaged issue?
|
| A. |
Please
allow two weeks after the first of the month for your magazine
to arrive. If you have not received your issue at that time,
or if your issue is damaged, click
here to request a copy.
|
|
| Q. |
How
do I change my Guideposts subscription to large print? |
| A. |
You
can change your subscription to large print by clicking
here. |
|
| Q. |
How
do I change my Guideposts subscription to regular print? |
| A. |
You
can change your subscription to regular print by clicking
here. |
|
| Q. |
Why did I receive another bill if I've already sent in my payment?
|
| A. |
Ignore
the second bill. Sometimes your payment and a reminder cross
in the mail. If you continue to receive bills, please call
our customer service department, toll free, at
1-800-932-2145 between 8 a.m. and 6 p.m. Eastern Standard
Time, Monday through Friday, so we can make sure your payment
was applied to your account correctly.
|
|
| Q. |
Why have I received another bill, if I've already returned the
product?
|
| A. |
Please
ignore the second bill. Sometimes the returned product and another
reminder cross in the mail. If you continue to receive reminders,
please contact our customer service department, toll free, at
1-800-932-2145 between 8 a.m. and 6 p.m. Eastern Standard
Time, Monday through Friday, so we can make sure the return
was properly noted on your account.
|
|
|
Q. |
I usually receive my Christmas Gift renewal in the summer. I
haven’t received it yet. When can I expect it?
|
|
A. |
Last
year when you renewed your gift subscriptions you enrolled in
our Preferred Subscriber’s Program. This program eliminates,
as requested by readers like you, early and frequent renewal
reminders.
As a Preferred
Subscriber, beginning this year, each fall you will receive
a list of all those you sent gift subscriptions to last year
and a bill at the current subscription rate. At that time
you can make any changes or additions and return the list
with your payment. Upon receipt of your payment, we will prepare
a card to each person on your list announcing your thoughtful
gift. These cards will be mailed around Thanksgiving to ensure
arrival in time for Christmas.
This program
will greatly reduce the amount of mail you receive from us,
ensure no interruption of service to those you give gifts
to, allow you to pay for your gift subscriptions right before
they are renewed instead of months in advance and
save money and paper.
If you
give gifts of Angels on Earth and have not yet received a
gift list or have any questions/comments, please contact us
by email at
atyourservice@guideposts.org. Please include your complete
name and address in your correspondence. Please enter Christmas
Gift List Question in the subject line of the email. Thank
you.
If you
give gifts of Guideposts and do not receive your gift list
by the second week of October or have any questions/comments,
please contact us by email at
atyourservice@guideposts.org. Please include your complete
name and address in your correspondence. Please enter Christmas
Gift List Question in the subject line of the email. Thank
you.
|
|
| Q. |
Why am I receiving requests to renew so early?
|
|
A. |
Like
most magazine publishers we mail our renewal notices well in
advance of the expiration date. We do this in an effort to give
our loyal subscribers the benefit of good service.
When you
renew early, we are able to guarantee that your renewal order
has been processed correctly and that you will not miss an
issue. However, we have heard from customers that they do
not wish to be reminded so early. In response to your feedback,
we are now offering a new automatic renewal program. If you
chose to participate in this program you will be billed, at
the current rate, approximately two months before the expiration
date of your subscription. Your gift subscriptions and Christmas
gifts will also be automatically renewed and gift cards sent
at the appropriate time. With this program you will no longer
receive renewal notices for yourself and your recipients.
If you would like to participate in this program please contact
our customer service department,
toll free, at 1-800-932-2145 between 8:00 a.m. and
6:00 p.m. Eastern Standard Time, Monday through Friday.
|
|
| Q. |
Does Guideposts allow other companies to use its list of subscribers?
|
| A. |
Yes,
we allow other reputable organizations to use our mailing
lists. However, we do not let them use our e-mail lists.
If you
prefer that your name not be released to outside organizations,
please tell us by e-mail, fax, phone or regular mail.
In your
correspondence, please include your:
Name
Address
City
State/Province
ZIP/Postal Code
Email (optional)
|
|
| Q. |
Where can I find the expiration date of my subscription?
|
| A. |
The above subscription expires November 2000.
|
|
| Q. |
How can I make a change to an order I've recently placed?
|
| A. |
Please
contact our customer service department, toll free, at 1-800-932-2145
between 8 a.m. and 6 p.m. Eastern Standard Time, Monday through
Friday.
|
|
| Q. |
I'm receiving duplicate issues. How can I have the subscriptions
combined?
|
| A. |
Please
provide the following information, including both account
numbers. Your account number is the first nine digits found
above your address on your mailing label.
Account
number: 361374226
Account
1
Name
Address
City
State/Province
ZIP/Postal
Code
Account
2:
Name
Address
City
State/Province
ZIP/Postal Code
Allow
4 to 6 weeks for the change to become effective.
|
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here to make your
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